Web Maintenance & Support Agreements
The web is constantly updating itself and your code needs to be updated as well. After your website or app is built, it must be kept up-to-date to prevent security vulnerabilities and keep it working as intended as the web updates around it.
We offer several levels of support (dart, arrow, missile) that can accommodate the speed of support and maintenance your project requires. Each level has two prices depending on the type of asset (platform or custom) you’re looking to maintain. WordPress Support and Shopify Support are less expensive to support because they’re actively supported by the platform provider. Support for custom projects are a little bit more expensive because it requires a higher level of skill. Examples of custom projects are Laravel Support, NodeJS Support, Vue Support, or React Support.
The prices below are per month on a month-to-month contract. You could also opt for an annual contract for a 10% discount.
Paper
$0/month for platform assets.
$0/month for custom assets.
- We love to support all our code and even other code that relates to our skillset.
- Updates and fixes provided at our standard hourly rates.
- Some projects may not qualify or may require a setup fee and improvements before support can begin.
This free plan is nice for low priority projects, but doesn’t ensure we have the resources on hand to help in a timeframe that is necessary for your project. See additional contracts below for more business critical web assets.
Dart
$/month or $/year – See pricing below.
- Everything in Paper.
- Yearly updates to the underlying packages and plugins to keep the codebase active, fresh, and up-to-date.
- Email support response within 3 business days.
- Updates and bug fixes started within 15 business days.
- Up to 4 hours per month from a developer.**
- Emergency updates for security purposes.
- Fixes related to broken functionality.
Arrow
$/month or $/year – See pricing below.
- Everything in Dart.
- Quarterly updates to the underlying packages and plugins to keep the codebase active, fresh, and up-to-date.
- Email support response within 2 business days.
- Updates and bug fixes started within 10 business days.
- Up to 16 hours per month from a developer. **
- Yearly security audits.
- Monthly error monitoring.
- Code backups.
- Database backups.
Bullet
$/month or $/year – See pricing below.
- Everything in Arrow.
- Monthly updates to the underlying packages and plugins to keep the codebase active, fresh, and up-to-date.
- Email support response within 1 business day.
- Updates and fixes started within 5 business days.
- Up to 33 hours per month from a developer. **
- Quarterly security audits.
- Weekly error monitoring.
- Telephone support response within 2 business days.
- Uptime monitoring.
Missile
$/month or $/year – See pricing below.
- Everything in Bullet.
- Updates and fixes started within 2 business days.
- Up to 66 hours per month from a dedicated part-time developer. **
- Monthly security audits.
- Telephone support response within 1 business day.
- Yearly support drills.
Lazer
$/month or $/year – See pricing below.
- Everything in Bullet.
- Updates and fixes started within 2 business hours.
- Up to 132 hours per month from a dedicated full-time developer. **
- Real-time error monitoring.
- Quarterly support drills.
** Additional hours can be allocated upon request. Hours over the specified amount will be billed at their standard rate and may not be started within the timeframe.